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Or customer service. My last few online store issues have been fully chatbot when they used to be half chatbot for intake and half person.
by sct202 1y ago
Or customer service. My last few online store issues have been fully chatbot when they used to be half chatbot for intake and half person.
- thehoff 1y agoSame, after a little back and forth it became obvious I was not talking to a real person.
- Drakim 1y agoI like to get the chatbot to promise me massive discounts just to get whoever is reading the logs to sweat a little.
- sph 1y agoI have survived until today using the shibboleth "let me speak to a human" [1] The day this doesn't work any more, is the day I stop paying for that service. We should make a list of companies that still have actual customer service. 1: https://xkcd.com/806/ https://xkcd.com/806/ - from an era when the worst that could happen was having to speak with incompetent, but still human, tech support.
- xnorswap 1y agoIt no longer works for virgin media (UK cable monopoly). I got myself into a loop where no matter what I did, there was no human in the loop. Even the "threaten to cancel" trick didn't work, still just chatbots / automated services. Thankfully more and more of the UK is getting FTTH. Sadly for me I accidentally misunderstood the coverage checker when I last moved house.
- pixl97 1y ago> is the day I stop paying for that service. You're acting like it's not the companies that are monopolies that implement these systems first.