This hits close to home (literally). I've used Uber in Boston lots of times and while the service is pricier than conventional taxis, it's a nice way to guarant

This hits close to home (literally). I've used Uber in Boston lots of times and while the service is pricier than conventional taxis, it's a nice way to guarantee yourself a ride at high-demand times. This is not competitive with existing taxi service but complementary: if I see a regular taxi coming, I'll take it; if I need to call for a guaranteed car at an odd time, I'll use Uber. I hope this gets resolved in a way that works for us customers. Innovation should be harnessed, not punished.