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LLM chatbots are a step forward for customer support. Well, ours started hallucinating a support phone number that while is a real number is not our number. L
by treis 1y ago
LLM chatbots are a step forward for customer support. Well, ours started hallucinating a support phone number that while is a real number is not our number. Lots of people started calling which was a bad time for everyone. Especially the person's number it actually is. So maybe two steps forward and occasionally one back.
- TRiG_Ireland 1y agoAs a customer, LLM chatbots are fifteen steps backwards and have approximately zero upsides. I hate them with a deep and abiding passion.
- stingraycharles 1y agoNot compared to the previous iteration of chatbots. But compared to human operators, definitely.