No, the two experiences are nothing alike. Those companies make it impossible to contact a human being in the first place. This article very specifically touc

No, the two experiences are nothing alike. Those companies make it impossible to contact a human being in the first place. This article very specifically touches upon how the United employees were asked directly by a scared child for help, and yet did nothing. There are a lot of other associated failures, but this is the central idea: that the individuals working for the company felt not even a little responsibility to help their customers. Google, the company, ignores you as a matter of policy. That might be a dubious practice, but it is categorically different.