This efficiency extends to their customer support ops as well. I ordered the wrong size of a bin, sent a message in their chat saying I wanted to return the bin

This efficiency extends to their customer support ops as well. I ordered the wrong size of a bin, sent a message in their chat saying I wanted to return the bins and get the ### SKU instead, and without any further input from me, there were new bins delivered 2 days later. They seem to have the assumption that their customers are actually trying to get some shit done.