3 ms·

> 2 users in 2 years having an issue See, this is what makes Cloudflare's practises work. You are under the impression that 2 users in 2 years have had issues

> 2 users in 2 years having an issue See, this is what makes Cloudflare's practises work. You are under the impression that 2 users in 2 years have had issues when, actually, 2 users in 2 years have bothered to jump through lots of hoops to finally contact you about your issues. Your SaaS business seems profitable, so keep it up! But don't go around claiming only 2 users have had issues, you most definitely don't have a 100% support contact rate for Cloudflare related issues.

weird-eye-issue 1y ago
There are not a lot of hoops. They would simply click the contact page and then use the email or live chat like I explained earlier. The WAF does not block anybody from accessing the site which I have been trying to explain to you. You are not listening because you are taking one experience with one site and then projecting that on to me.
- randunel 1y ago
  > They would simply click the contact page and then use the email or live chat Perhaps I misunderstood. Is your contact page not behind cloudflare?
  - weird-eye-issue 1y ago
    Do you fail to comprehend that Cloudflare does not show any captchas and does not block anybody by default? And that blocking entirely depends on the site's settings? It can be both true that our entire website frontend (such as the contact page...) is behind Cloudflare and that nobody will be blocked. If you don't understand that it's not on me I've already tried to tell you several times now that we only use TURNSTILE for a couple specific actions in the app and that otherwise nobody is going to be blocked or shown a captcha... I'm not sure you realize just how flexible Cloudflare's security settings are and that if you are blocked it is entirely because the website owner set it up that way. I guarantee you that you access a ton of sites behind Cloudflare and you don't even realize it
    - randunel 1y ago
      > Do you fail to comprehend that Cloudflare does not show any captchas and does not block anybody by default? And that blocking entirely depends on the site's settings? Nope, it would appear that you fail to comprehend that users which are banned from ever reaching your website would never contact you. You can't know what you don't know, it's a natural limitation, you just can't yet wrap your head around this concept. I suggest re-reading the thread.
      - weird-eye-issue 1y ago
        Users are never banned from reaching our website.
        randunel 1y ago
        The entire point of this thread is that, by simply using cloudflare as waf, users are outright banned without you knowing about it :)
        weird-eye-issue 1y ago
        I told you we don't use their WAF, we use Turnstile. I've tried to explain this many times. Our entire infra runs on Cloudflare Workers but that doesn't mean we block anybody. You keep failing to understand that there are literally an infinite number of ways to configure Cloudflare and you are making way too many assumptions

weird-eye-issue 1y ago

There are not a lot of hoops. They would simply click the contact page and then use the email or live chat like I explained earlier. The WAF does not block anybody from accessing the site which I have been trying to explain to you. You are not listening because you are taking one experience with one site and then projecting that on to me.

randunel 1y ago
> They would simply click the contact page and then use the email or live chat Perhaps I misunderstood. Is your contact page not behind cloudflare?
- weird-eye-issue 1y ago
  Do you fail to comprehend that Cloudflare does not show any captchas and does not block anybody by default? And that blocking entirely depends on the site's settings? It can be both true that our entire website frontend (such as the contact page...) is behind Cloudflare and that nobody will be blocked. If you don't understand that it's not on me I've already tried to tell you several times now that we only use TURNSTILE for a couple specific actions in the app and that otherwise nobody is going to be blocked or shown a captcha... I'm not sure you realize just how flexible Cloudflare's security settings are and that if you are blocked it is entirely because the website owner set it up that way. I guarantee you that you access a ton of sites behind Cloudflare and you don't even realize it
  - randunel 1y ago
    > Do you fail to comprehend that Cloudflare does not show any captchas and does not block anybody by default? And that blocking entirely depends on the site's settings? Nope, it would appear that you fail to comprehend that users which are banned from ever reaching your website would never contact you. You can't know what you don't know, it's a natural limitation, you just can't yet wrap your head around this concept. I suggest re-reading the thread.
    - weird-eye-issue 1y ago
      Users are never banned from reaching our website.
      - randunel 1y ago
        The entire point of this thread is that, by simply using cloudflare as waf, users are outright banned without you knowing about it :)
        weird-eye-issue 1y ago
        I told you we don't use their WAF, we use Turnstile. I've tried to explain this many times. Our entire infra runs on Cloudflare Workers but that doesn't mean we block anybody. You keep failing to understand that there are literally an infinite number of ways to configure Cloudflare and you are making way too many assumptions