> Most if not all public service is done exclusively online I'm from Poland (so close) and I find this true here too, but in 99% of the cases there is a human

> Most if not all public service is done exclusively online I'm from Poland (so close) and I find this true here too, but in 99% of the cases there is a human fallback. You can file your tax return online, but nothing stops you from driving to tax office and filing a paper form there, with a pen. > yet we do not hear the horror stories of elderly people dying Well, that's because 100% of the time, elderly people will use public and private healthcare by a phone call with a human. Even if apps and such are available.