On the other hand, getting sweet soundbites like "I love this!" or when a polite person sends suggestions starting with "I'm really sorry to bother you, but I t

On the other hand, getting sweet soundbites like "I love this!" or when a polite person sends suggestions starting with "I'm really sorry to bother you, but I think if you did X it would really improve Y!" my hope is restored. Agreed, those are the emails that leave a smile on my face and lift my mood far beyond what such a simple email should do. I've also found that they tend to happen on a regular basis from the paying customers. The free ones, much less so.