5 ms·

This has always been my experience. I will go even further in my retail outlets - my worst customers are the ones who 'think' they spent a lot. But my best cust

This has always been my experience. I will go even further in my retail outlets - my worst customers are the ones who 'think' they spent a lot. But my best customers - by far - were the ones who can walk in and write a $64,000 check on a Wednesday, and any Wednesday after that. Those customers account for 90% of my business and are almost no hassle.

vecinu 14y ago
I don't think I understand your $64,000 example. Are you being sarcastic or are there actually people who spend that much money week by week?
- silverbax88 14y ago
  There are people who spend that much week to week. This is dependent on a specific type of retail - our average sale in these stores is $30. But some customers can spend $50k or more in one visit. And those customers are the easiest to deal with - very few complaints, no arrogance, easy to please.
  - BryanB55 14y ago
    That is quite a gap... Average sale $30, but people spend $50,0000?
    - silverbax88 14y ago
      Yes. That's the difference between the people who try to bully a clerk and claim they are a big spender and someone who is actually a big spender. There are lots of people who think they spend a lot of money and that it affords them special privileges. But the people who think that have no idea that the scruffy guy in jeans and sneakers standing next to them is about to drop cash like that. I think about this when I go to a trendy place like Buckhead in Atlanta. There are some big money players walking around - but they generally aren't the young people who look like a million bucks and look like they are loaded. Those people are broke. But, I digress.
- VMG 14y ago
  I think the point is that they could spend that money, not that they actually do.
  - silverbax88 14y ago
    They spend that amount. They can, and have, written checks for that amount at a single time.
khet 14y ago
What kind of retail outlet are you referring to here?
wiredfool 14y ago
I was in a Nordstorms, hanging out on a couch with a sleeping kid while my wife was off looking for a dress for a wedding. So I'm watching the clerk process a bunch of clothes, and I'm thinking, she's doing returns, or something. No customers around. Then the customer comes back with a couple tall Starbucks fruity drinks, gives one to the clerk, pays, collects the piles of clothes and leaves. $2700. This is not normally part of my universe.

vecinu 14y ago

I don't think I understand your $64,000 example. Are you being sarcastic or are there actually people who spend that much money week by week?

silverbax88 14y ago
There are people who spend that much week to week. This is dependent on a specific type of retail - our average sale in these stores is $30. But some customers can spend $50k or more in one visit. And those customers are the easiest to deal with - very few complaints, no arrogance, easy to please.
- BryanB55 14y ago
  That is quite a gap... Average sale $30, but people spend $50,0000?
  - silverbax88 14y ago
    Yes. That's the difference between the people who try to bully a clerk and claim they are a big spender and someone who is actually a big spender. There are lots of people who think they spend a lot of money and that it affords them special privileges. But the people who think that have no idea that the scruffy guy in jeans and sneakers standing next to them is about to drop cash like that. I think about this when I go to a trendy place like Buckhead in Atlanta. There are some big money players walking around - but they generally aren't the young people who look like a million bucks and look like they are loaded. Those people are broke. But, I digress.
VMG 14y ago
I think the point is that they could spend that money, not that they actually do.
- silverbax88 14y ago
  They spend that amount. They can, and have, written checks for that amount at a single time.

khet 14y ago

What kind of retail outlet are you referring to here?

wiredfool 14y ago

I was in a Nordstorms, hanging out on a couch with a sleeping kid while my wife was off looking for a dress for a wedding. So I'm watching the clerk process a bunch of clothes, and I'm thinking, she's doing returns, or something. No customers around. Then the customer comes back with a couple tall Starbucks fruity drinks, gives one to the clerk, pays, collects the piles of clothes and leaves. $2700. This is not normally part of my universe.