Paraphrasing a great comment on this idea from the Schneier thread (sorry, I can't find it): "Hi, I need to make a change to my account." "All right, ma'am, I

Paraphrasing a great comment on this idea from the Schneier thread (sorry, I can't find it): "Hi, I need to make a change to my account." "All right, ma'am, I'll have you just answer this security question first: What is the make of your first car?" sigh "So, look, this is going to sound really stupid, but for these questions I always use random words, and I lost the paper where I wrote them down... I'm really sorry, I just don't remember what they are. It's not a real car make, if that helps, it's just some random nonsense words." "Uh, let me just talk to my supervisor." [hold] "What can I help you with today?"