It's a follow-up to their recent post on this subject: http://37signals.com/svn/posts/1528-the-bullshit-of-outage-language http://37signals.com/svn/posts/1528-t

It's a follow-up to their recent post on this subject: http://37signals.com/svn/posts/1528-the-bullshit-of-outage-language http://37signals.com/svn/posts/1528-the-bullshit-of-outage-l... (posted here as http://news.ycombinator.com/item?id=432737 http://news.ycombinator.com/item?id=432737).