This fascinating article by Atul Gawande explains both sides of the issue: https://www.newyorker.com/magazine/2018/11/12/why-doctors-hate-their-computers https

This fascinating article by Atul Gawande explains both sides of the issue: https://www.newyorker.com/magazine/2018/11/12/why-doctors-hate-their-computers https://www.newyorker.com/magazine/2018/11/12/why-doctors-ha... It seems to be the classic curse of enterprise software: it's the bosses you need to keep happy, not the users. I work as a university professor and educational software also tends to suck, for what I assume is the same reason.