I never understand these kind of short sighted decisions. It takes a long time to build a brand, this could potentially hurt their customer willingness to recom

I never understand these kind of short sighted decisions. It takes a long time to build a brand, this could potentially hurt their customer willingness to recommend and even buy their brand. People aren't stupid, they know that yet they do it. I believe Amazon became so popular because it treated its customer fairly well until recently, now that they are in extremely dominant position. But Synology is far from it.