My previous employer made kit computers for kids. One day a mum turned up at the office with her boy, complaining that the speaker on the product has started ma

My previous employer made kit computers for kids. One day a mum turned up at the office with her boy, complaining that the speaker on the product has started making an unpleasant noise. The conversation then went a bit like this: Head of support: well you know, there isn't supposed to be a round hole in the middle. It looks like it's been damaged. In fact, it looks like a pen was pushed into it. Mum: [Aghast] (to the boy) did you push a pen through the speaker?!! After some shuffling the boy admitted that he had. At that point the mum was just going to leave in embarrassment, but our head of support insisted that she take a spare speaker, after having come all that way. No doubt the boy got an earful on the way back.