Presumably they're specifically referring to uber rather than the broader conversation about dark patterns in canceling. I, too, remember how hard it was to can

Presumably they're specifically referring to uber rather than the broader conversation about dark patterns in canceling. I, too, remember how hard it was to cancel ZipCar—I think I just ended up closing the credit account it was backed by because I couldn't successfully navigate the labyrinth of phone-based customer support to cancel.