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Are you in Cali? They have a state law that says "if you can sign up online you have to be able to cancel online". I ran into this with a NYTimes subscription
by cogman10 2y ago
Are you in Cali? They have a state law that says "if you can sign up online you have to be able to cancel online".
I ran into this with a NYTimes subscription I tried to cancel. They detected I wasn't in a state with such protections and removed the cancellation options while not providing a way to cancel. Made things real hard to shutdown.
- NoTeslaThrow 2y agoPresumably they're specifically referring to uber rather than the broader conversation about dark patterns in canceling. I, too, remember how hard it was to cancel ZipCar—I think I just ended up closing the credit account it was backed by because I couldn't successfully navigate the labyrinth of phone-based customer support to cancel.