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In my experience, when you’re within 24 hours or so of an upcoming renewal, you have to contact support to stop the renewal. And there isn’t a prominent way to
by jannyfer 1y ago
In my experience, when you’re within 24 hours or so of an upcoming renewal, you have to contact support to stop the renewal. And there isn’t a prominent way to contact support, because the contact form is hidden until you view a past order. That’s not really an edge case…
On another note, an actual edge case that happened to me is that I was in a different country when my Uber One was about to renew, but I had no way to cancel because the app kept geolocating me and displayed a UI specific to my visiting country. I got no Uber One benefits in that country anyway. So I had to send an email to stop renewal, and while I was waiting for a reply, I got charged. Support said they can’t refund me, and I ended up having to do a chargeback.