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> Some users are told they have to contact customer support to cancel but are given no way to contact them A company can save a lot of money by not handling ed

> Some users are told they have to contact customer support to cancel but are given no way to contact them A company can save a lot of money by not handling edge cases.

Loughla 1y ago
Have an issue with my business listing on Google. They say I need to contact support. There is no support. It does not exist. Why do they do these things?
- candiddevmike 1y ago
  But I get called all the time from Google saying my business listing isn't up to date! Google has fantastic, proactive support. (/s)
- lenerdenator 1y ago
  Because 1) it's cheaper 2) fuck you, that's why.
- kayodelycaon 1y ago
  > Why do they do these things? Because they can get away with it. Nestle has gotten away with killing nearly ten million children since 1960. https://en.wikipedia.org/wiki/1977_Nestlé_boycott https://en.wikipedia.org/wiki/1977_Nestlé_boycott Companies have no morality. Unless someone holds them accountable they're going optimize for making money.
  - genewitch 1y ago
    I actively boycott nestle and I didn't know about that 1977 thing. The don't believe water is a fundamental human right. They make so much stuff, it is tiring having to flip all new products over and look for that damn bird. Also nearly every dog/cat food is nestle as well. Only the livestock feed Purina makes isn't tainted by nestle. Thank goodness for Smucker.
jannyfer 1y ago
In my experience, when you’re within 24 hours or so of an upcoming renewal, you have to contact support to stop the renewal. And there isn’t a prominent way to contact support, because the contact form is hidden until you view a past order. That’s not really an edge case… On another note, an actual edge case that happened to me is that I was in a different country when my Uber One was about to renew, but I had no way to cancel because the app kept geolocating me and displayed a UI specific to my visiting country. I got no Uber One benefits in that country anyway. So I had to send an email to stop renewal, and while I was waiting for a reply, I got charged. Support said they can’t refund me, and I ended up having to do a chargeback.

> Some users are told they have to contact customer support to cancel but are given no way to contact them A company can save a lot of money by not handling edge cases.

Loughla 1y ago

Have an issue with my business listing on Google. They say I need to contact support. There is no support. It does not exist. Why do they do these things?

candiddevmike 1y ago
But I get called all the time from Google saying my business listing isn't up to date! Google has fantastic, proactive support. (/s)
lenerdenator 1y ago
Because 1) it's cheaper 2) fuck you, that's why.
kayodelycaon 1y ago
> Why do they do these things? Because they can get away with it. Nestle has gotten away with killing nearly ten million children since 1960. https://en.wikipedia.org/wiki/1977_Nestlé_boycott https://en.wikipedia.org/wiki/1977_Nestlé_boycott Companies have no morality. Unless someone holds them accountable they're going optimize for making money.
- genewitch 1y ago
  I actively boycott nestle and I didn't know about that 1977 thing. The don't believe water is a fundamental human right. They make so much stuff, it is tiring having to flip all new products over and look for that damn bird. Also nearly every dog/cat food is nestle as well. Only the livestock feed Purina makes isn't tainted by nestle. Thank goodness for Smucker.

jannyfer 1y ago

In my experience, when you’re within 24 hours or so of an upcoming renewal, you have to contact support to stop the renewal. And there isn’t a prominent way to contact support, because the contact form is hidden until you view a past order. That’s not really an edge case… On another note, an actual edge case that happened to me is that I was in a different country when my Uber One was about to renew, but I had no way to cancel because the app kept geolocating me and displayed a UI specific to my visiting country. I got no Uber One benefits in that country anyway. So I had to send an email to stop renewal, and while I was waiting for a reply, I got charged. Support said they can’t refund me, and I ended up having to do a chargeback.