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A customer support AI has gone rogue – and it's a warning to all companies
- gnabgib 2y agoAbout a hacker news post. Discussion (1489 points, 4 days ago, 595 comments) https://news.ycombinator.com/item?id=43683012 https://news.ycombinator.com/item?id=43683012 https://archive.is/FAuX3 https://archive.is/FAuX3
- sarah-brussels 2y agoAI can enhance efficiency, and it can look like the human touch on occasion, but it can't replace it in customer service (yet)