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SLA credits are an incentive for the service provider not making up for lost revenue from the outage. If you have 100% SLA credit under 99% availability you ca
by kevincox 2y ago
SLA credits are an incentive for the service provider not making up for lost revenue from the outage.
If you have 100% SLA credit under 99% availability you can't aford to be less than 99% available and I know that your SLA means something to you, not just an aspirational bullet point.