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You probably don’t want to optimize for the SLA credit making up for a significant part of your lost revenue — because that would mean when things are operating
by mikeocool 1y ago
You probably don’t want to optimize for the SLA credit making up for a significant part of your lost revenue — because that would mean when things are operating normally, you don’t have much of a profit margin.
SLA’s are generally more helpful for getting out of long term contracts with unreliable vendors than actually making up for revenue lost during an outage.
- kevincox 1y agoSLA credits are an incentive for the service provider not making up for lost revenue from the outage. If you have 100% SLA credit under 99% availability you can't aford to be less than 99% available and I know that your SLA means something to you, not just an aspirational bullet point.