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GoDaddy operates the .us TLD, so Zoom registered the domain through Markmonitor, who acquired it from GoDaddy, who shit the bed and broke everything.

• devrand 2y ago
  ah-ha! Didn't consider that GoDaddy operates the TLD (in my mind I assumed it was just Verisign). Thank you for pointing that out.
  • jsheard 2y ago
    It used to be operated by Neustar, but GoDaddy bought out their domains business in 2020.