I maintained email servers as part of my job; mainly just getting inbound customer service emails, sending some auto-responses, and forwarding into a queue syst

I maintained email servers as part of my job; mainly just getting inbound customer service emails, sending some auto-responses, and forwarding into a queue system. If I were working full time, I'd be getting at least $200k salary, probably ~ $300k employer cost with employer paid tax and insurance. Assuming the mail servers don't cost anything, $20k is ~ 6.6% of that, which is a little less than 11 hours a month. I could see mail taking that much time, especially if you look into reports of missing email. If you price in equipment, the hours available to tend the servers is even less.