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> Importantly, large-scale suspensions sometimes spark concerns over how fairly a company applies its rules. Google said it offers an appeal process that includ
by freedomben 2y ago
> Importantly, large-scale suspensions sometimes spark concerns over how fairly a company applies its rules. Google said it offers an appeal process that includes human reviews to ensure it took “appropriate action.”
> “Oftentimes, some of our message wasn’t as clear and transparent about specifics, about what the rationale was, or reasoning, and sometimes that left the advertiser a little more confused. We ended up updating a bunch of our policies as it related to that, a bunch of our transparency capabilities in terms of the messaging around what and why to help the advertiser…It’s been a big focus for the team as part of 2024 and into 2025,” Rodriguez said.
That was the most relevant part to me. I'm glad they at least have a process, though I'm skeptical about how usable it really is for the suspended party. I'm also a little skeptical about how long it will last as they gain more confidence in their models.
- tossaway2day 2y agoThis is also a misleading statement imo. They will give a reason but that reason is structured as "appear to be in violation of our policies regarding X" Where X has 18 different sub-policies, with each sub-policy having multiple conditions that if any one is violated result in a ban. This is done purposefully (and has always been the case on Ads since near the beginning) because they do not want to reveal the exact violation to allow for those gaming the system to work around the specific issue. Good approach for stopping arbitrage / cloaking etc.. but bad if you're a legitimate business and aren't up to date on all 1,500 Ads policies which can and do change regularly.