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Also, I'd get rid of the free tier. There's mixed opinion on this, but I think at this stage, you're better off not having freeloaders. You should only be payin
by mtlynch 2y ago
Also, I'd get rid of the free tier. There's mixed opinion on this, but I think at this stage, you're better off not having freeloaders. You should only be paying attention to customers who want to pay.
I'd even get rid of anything below $30/mo unless you live in a place where USD is very high relative to your local currency, as it's hard to make a business work if customers are paying you so little. At $9/mo, you can't really run ads or hire people to help you because you're making so little per customer. I'd do something like $50/mo, $100/mo, and Enterprise (contact us).
A free trial is fine, but they should be entering their credit card upfront to show some interest in buying. And then if they sign up at that stage, I'd reach out to each signup and say something like, "Hi! I'm the founder, and I'm a real person typing this message to you. Thanks for trying it out! I'd love to understand how to make the product work better for you, so I'd love to hop on a call, or you can just let me know what you'd like it to do."
- centilco 2y agoThanks for your great feedback! I’ve replaced all the server- or technical-related highlights in the central highlights area with more user-friendly needs. Regarding the free tier — I don’t have many free users at the moment. Since most competitors are offering it, I might consider dropping it when the costs for free users become more significant. I really like your idea of reaching out to each new signup to see what can be improved. I’ll add that to my task list. Thanks again!
- mtlynch 2y agoCool, glad it was helpful! Thanks for following up!