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Not trying to defend them, but I think it’s a problem of scaling up. The user base grew very quickly and keeping up with the support inquiries must be a tough
by charlietango592 1y ago
Not trying to defend them, but I think it’s a problem of scaling up. The user base grew very quickly and keeping up with the support inquiries must be a tough job. Therefore the first like of defense is AI support replies.
I agree with you, they should care.
- Sander_Marechal 1y agoThen you use AI for triaging or summation to help you provide better support faster. You don't let it respond to users unchecked.
- trollied 1y agoGiven how they started... https://news.ycombinator.com/item?id=30011965 https://news.ycombinator.com/item?id=30011965 (Today I learned)