5 ms·

From cursor developer: "Hey! We have no such policy. You're of course free to use Cursor on multiple machines. Unfortunately, this is an incorrect response fro

From cursor developer: "Hey! We have no such policy. You're of course free to use Cursor on multiple machines. Unfortunately, this is an incorrect response from a front-line AI support bot. We did roll out a change to improve the security of sessions, and we're investigating to see if it caused any problems with session invalidation. We also do provide a UI for seeing active sessions at cursor.com/settings. Apologies about the confusion here."

acedTrex 2y ago
lol this is totally the kind of company you should be giving money too
- idopmstuff 2y ago
  I mean to be fair, I like that they're putting their money where their mouth is so to speak - if you want to sell a product based on the idea that AI can handle complex tasks, you should probably have AI doing what should be simple, frontline support.
  - zanellato19 2y ago
    > you should probably have AI doing what should be simple, frontline support. AI companies are going to prove (to the market or to the actual people using their products) that a bunch of "simple" problems aren't at all simple and have been undervalue for a long time. Such as support.
  - AstroBen 2y ago
    I don't agree with that at all. Hallucination is a very well known issue. Sure leverage AI to improve their productivity.. but not even having a human look over the responses shows they don't care about their customers
    - dylan604 2y ago
      If you had a human support person feeding the support question into the AI to get a hint, do you think that support person is going to know that the AI response is made up and not actually a correct answer? If they knew the correct answer, they wouldn't have needed to ask the AI.
      - _jonas 2y ago
        Exactly, that's why my startup recommends all LLM outputs should come with trustworthiness scores: https://cleanlab.ai/tlm/ https://cleanlab.ai/tlm/
    - n_ary 2y ago
      The number of times real human powered support caused me massive headache and sometimes financial damage and the number of times my lawyer fixed those because me trying to explain why they were wrong… I am not surprised that AI will do the same as the creation is the image of the creator and all that.
  - thaumasiotes 2y ago
    > if you want to sell a product based on the idea that AI can handle complex tasks, you should probably have AI doing what should be simple, frontline support. That would only be true if you were correct that your AI can handle complex tasks. If you want to sell dowsing rods, you probably don't want to structure your own company to rely on the rods.
- 4ndrewl 2y ago
  and the best thing about it is that the base model is going to be trained on reddit posts so expect SupportBot3000 to be even more confident about this fact in the future!
lastcobbo 2y ago
When you vibe-code customer service
deleted 2y ago
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acedTrex 2y ago

lol this is totally the kind of company you should be giving money too

idopmstuff 2y ago
I mean to be fair, I like that they're putting their money where their mouth is so to speak - if you want to sell a product based on the idea that AI can handle complex tasks, you should probably have AI doing what should be simple, frontline support.
- zanellato19 2y ago
  > you should probably have AI doing what should be simple, frontline support. AI companies are going to prove (to the market or to the actual people using their products) that a bunch of "simple" problems aren't at all simple and have been undervalue for a long time. Such as support.
- AstroBen 2y ago
  I don't agree with that at all. Hallucination is a very well known issue. Sure leverage AI to improve their productivity.. but not even having a human look over the responses shows they don't care about their customers
  - dylan604 2y ago
    If you had a human support person feeding the support question into the AI to get a hint, do you think that support person is going to know that the AI response is made up and not actually a correct answer? If they knew the correct answer, they wouldn't have needed to ask the AI.
    - _jonas 2y ago
      Exactly, that's why my startup recommends all LLM outputs should come with trustworthiness scores: https://cleanlab.ai/tlm/ https://cleanlab.ai/tlm/
  - n_ary 2y ago
    The number of times real human powered support caused me massive headache and sometimes financial damage and the number of times my lawyer fixed those because me trying to explain why they were wrong… I am not surprised that AI will do the same as the creation is the image of the creator and all that.
- thaumasiotes 2y ago
  > if you want to sell a product based on the idea that AI can handle complex tasks, you should probably have AI doing what should be simple, frontline support. That would only be true if you were correct that your AI can handle complex tasks. If you want to sell dowsing rods, you probably don't want to structure your own company to rely on the rods.
4ndrewl 2y ago
and the best thing about it is that the base model is going to be trained on reddit posts so expect SupportBot3000 to be even more confident about this fact in the future!

lastcobbo 2y ago

When you vibe-code customer service

deleted 2y ago

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