If your products are Target priced, it's uneconomical to care too much. If you work at McDonalds, caring too much will drive you nuts. If your product is Tiff

If your products are Target priced, it's uneconomical to care too much. If you work at McDonalds, caring too much will drive you nuts. If your product is Tiffany priced, you'd better care a lot. If you work at the French Laundry, you'd better care a lot, and make sure your peers do too. In either case, losing touch of the customer will force you to lose touch with the business.