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One thing I’ve also noticed is that some big teams doing (Google included) is avoiding direct UI recordings/screenshots altogether. Instead, they use animated G
by sidekickhero 2y ago
One thing I’ve also noticed is that some big teams doing (Google included) is avoiding direct UI recordings/screenshots altogether. Instead, they use animated GIFs or illustrations that suggest the UI rather than replicate it exactly.
That way, when the product changes visually, the help content doesn’t immediately break. It communicates what to do rather than exactly where to click, and that seems to make it more resilient over time.
Kind of a “show the concept, not the pixels” approach.
It’s definitely a more scalable mindset, but also harder for smaller teams to pull off without design resources.
Curious if anyone else here has tried something similar or has lightweight ways to make help content more durable?