> The problem with ratings and reviews is that they are inherently negatively biased. I read in behaviour science that a negative experience outweighs a positi

> The problem with ratings and reviews is that they are inherently negatively biased. I read in behaviour science that a negative experience outweighs a positive one by about 10x. Which makes sense when you look at the origins of humanity (potential danger of predator animals, enemies, etc). Yet, I found the post quite low on details on the actual implementation part, like it were a secret. I assume, it was just the same technic mobile game apps where using already more than 10 years ago: Show the user a rating popup (survey), if they rate low, send the rating as feedback internally, if they rate high, forward them to the app store rating page.