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I thought the more notable take-away was how much unpaid volunteers went above-and-beyond, and how nice it is when one experiences that kind of authenticity fro
by ZoFreX 14y ago
I thought the more notable take-away was how much unpaid volunteers went above-and-beyond, and how nice it is when one experiences that kind of authenticity from paid workers - they specifically mention that it seems to have "rubbed off" on other people, and that it'd be nice to see more of that.
I can definitely say that at Zipcar, it's quite easy to find people that exhibit that same property, people that are genuinely enthusiastic about doing their job, helping you, and really want you to have a nice day. I think it's an important thing to seek out for any customer service oriented business.
- rhizome 14y agoSure, but from a customer service standpoint the article would be too abstract, and from a worker standpoint it's apples and oranges to compare Olympic volunteers with Zipcar employees, who are getting paid. Is the point that it's good to have half of your workforce be unpaid? Is it perhaps that not paying people is the key to good customer service? I really can't tell. I've been thinking about this for a day now and the only concrete positive I can pull out of it is to "have a good product," with the implication that, well, if you have a business that can't thrive with a 50% unpaid workforce, your product must be bad. I may have too much imagination.