"as opposed to the theater of customer service one normally gets from the paid "customer support" staff of large organizations." Keep in mind also that the oly

"as opposed to the theater of customer service one normally gets from the paid "customer support" staff of large organizations." Keep in mind also that the olympics is a short term thing and a job is a long term thing. It's easier to remain enthusiastic over the short term and for something that you choose because you wanted to do it. As opposed to something you have to do. So the group of volunteers is both self selecting and additionally short term.