As someone who worked public-facing jobs for a long time, I can assure you that millennials are not any more clueless than previous generations. They have more

As someone who worked public-facing jobs for a long time, I can assure you that millennials are not any more clueless than previous generations. They have more self-awareness about what they don’t know and are more willing to joke about it (“adulting”) or ask for help (calling family members), whereas previous generations tend to handle something they don’t understand by faking it or getting mad at the person asking the question.