I work in a small team. A former PM for some reason started using an Excel spreadsheet for ticket tracking (we use ticket rather than issue or task). The nightm

I work in a small team. A former PM for some reason started using an Excel spreadsheet for ticket tracking (we use ticket rather than issue or task). The nightmare of constantly emailing new versions of the spreadsheet and trying to keep it current and merging in others' changes... ugh. But we recently converted that method to a Google Docs spreadsheet and it seems to be working out nicely. We don't have a ton of tickets so it is pretty easily manageable.