This is far too generous a story. While true in certain basic respects, it is a process of capitalists changing products to favor their own interests over users

This is far too generous a story. While true in certain basic respects, it is a process of capitalists changing products to favor their own interests over users in a mature market. It is a process that begins with the promise of individual empowerment (in a new and growing market where companies are forced to appeal to customers) that ends in a kind of silken chains (when the market is well understood and companies are optimizing their financials). Notably, this process usually involves not creating a simplified interface that can be turned into expert mode but actively removing features, adding cues, and steering user behavior though a psychological maze to achieve desired effects. Basically, people should understand this corporate lifecycle and stop being deluded by the opening moves in a new market that superficially appear to favor customers, individual empowerment, etc. It is a process that always ends in heartbreak because it serves investors, not the public.