Part of it, perhaps. But telcos have shifted from getting revenue from business services to mass-market stuff like broadband and being a conduit for streaming s

Part of it, perhaps. But telcos have shifted from getting revenue from business services to mass-market stuff like broadband and being a conduit for streaming services, as well as outsourcing most of their critical systems -- which was another reason why many people left the industry. Telcos aren't going to be able to pivot this without paying for knowledgeable staff.