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Cloudflare, amazing services … unreachable customer support or sales (even for paying users). It’s so bizarre because it’s like their product is made by one (a

Cloudflare, amazing services … unreachable customer support or sales (even for paying users). It’s so bizarre because it’s like their product is made by one (amazingly good) company and their support/sales by another (amazing bad) company. You have to escalate on Discord, HN, etc to get even the most simple of customer support or sales questions acknowledged. It makes me super uncomfortable being a paying customer, relying upon such support & sales. @eastdakota, if you’re reading this - I’d encourage you to create your own personal cloudflare (paid account) to experience this. It does seem like the first week or so of being a customer, support prioritizes your questions. Wait a month or so, then reach out to support or sales - and see how you won’t even get an acknowledgment. I only say this as a paying customer rooting for your company success.

throitallaway 2y ago
Our Cloudflare CSR is laughably slow at responding to things. Once it took 3-4 months and I was wondering if he still worked there.
decremental 2y ago
I downgraded a $250/mo plan but it bugged out, re-added it to my account, and charged me. Couldn't remove it. Contacted support and after a month of no response they closed the ticket. Created another ticket. After a week they apologized and said something about having a very high volume of support requests.
- femiagbabiaka 2y ago
  Your strategy of writing and instantly deleting derogatory comments is quite annoying. Maybe step back from the 4Chan school of internet communications every once in a while.
1oooqooq 2y ago
you use a monopoly whose only feature is being a monopoly.
troyvit 2y ago
Huh. I work for a small organization under their Project Galileo, which basically means a free Pro account. We've only had simple needs, but any time I email a rep I get a response in 24-48 hours. I believe what you're saying, I just wonder why the experience is so varied.

throitallaway 2y ago

Our Cloudflare CSR is laughably slow at responding to things. Once it took 3-4 months and I was wondering if he still worked there.

decremental 2y ago

I downgraded a $250/mo plan but it bugged out, re-added it to my account, and charged me. Couldn't remove it. Contacted support and after a month of no response they closed the ticket. Created another ticket. After a week they apologized and said something about having a very high volume of support requests.

femiagbabiaka 2y ago
Your strategy of writing and instantly deleting derogatory comments is quite annoying. Maybe step back from the 4Chan school of internet communications every once in a while.

1oooqooq 2y ago

you use a monopoly whose only feature is being a monopoly.

troyvit 2y ago

Huh. I work for a small organization under their Project Galileo, which basically means a free Pro account. We've only had simple needs, but any time I email a rep I get a response in 24-48 hours. I believe what you're saying, I just wonder why the experience is so varied.