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Wells Fargo's AI Assistant Crossed 245M Interactions with No Human Handoffs
- deleted 2y ago[deleted]
- skeptrune 2y ago>text is then scrubbed and tokenized by Wells Fargo’s internal systems...We’re the filters in front and behind Is anyone doing token PII anonymization as a service? Seems like it might be a problem worth making an easy solution for.
- bediger4000 2y agoGiven Wells Fargo's history of systemic abuse of its putative customers, this is very ambiguous. An AI assistant might very well be better than dealing with a human incentivized to secretly open accounts in your name, and hose your credit rating.