Not necessarily. The reality is the landscaping guy is struggling to handle callbacks or is burning overhead. Even then, two girls in the office hits a ceiling

Not necessarily. The reality is the landscaping guy is struggling to handle callbacks or is burning overhead. Even then, two girls in the office hits a ceiling where it doesn’t scale quickly, now you’re in a call center scenario. Call center based services always suck. I remember going to a talk where American Express, who operated best in class call centers, found that 75% of their customers don’t want to talk to them. The people are there because that’s needed for a complex relationship, the more stuff you can address earlier in the funnel, the better. Customers don’t want to talk to you, and ultimately serving the customer is the point.