I can only remember one major outage from them in the past ~10 years (in the 2020s, not the 2012 outage), and if I recall correctly, it was fixed in short order

I can only remember one major outage from them in the past ~10 years (in the 2020s, not the 2012 outage), and if I recall correctly, it was fixed in short order...and they never released a postmortem