We make a niche B2B software for a low-margin sector. For us it's definitely point 1. We of course fix the serious issues, but we also leave a lot of bugs coll

We make a niche B2B software for a low-margin sector. For us it's definitely point 1. We of course fix the serious issues, but we also leave a lot of bugs collecting virtual dust in our tracker. While I know our customers get annoyed with bugs, they care a lot more about essential features and low price. Now, we're in the process of incrementally rewriting our 20+ year old software, and code quality has a very high priority now. So hopefully the future will be brighter. That said, our users are incredibly good at finding weird issues.