I think they take them for granted not realizing that things can get much worse. I think they do this because they don't understand it. Ever been on a call with

I think they take them for granted not realizing that things can get much worse. I think they do this because they don't understand it. Ever been on a call with a company and they have to tell you, "You'll have to call back, our systems are down." This can cost millions an hour.