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> you open a ticket and Oracle has to provide a fix (or at least a workaround) based on the SLA. Have you received reasonable help in reasonable time that way?
by szszrk 2y ago
> you open a ticket and Oracle has to provide a fix (or at least a workaround) based on the SLA.
Have you received reasonable help in reasonable time that way? How big was the investment on your company's side to make that happen?
It was a meme on every DBA team I worked with.
- orthoxerox 2y agoYes, we have received reasonable and timely help when a wild ORA-600 appeared (with an Oracle engineer arriving on site to diagnose and apply the fix), but you are right, we had an 80-core POWER machine running this database.
- zdragnar 2y agoThe reality matters far less than the vaguely worded promises CEOs think they hear when they're sold on switching to Oracle.
- ripe 2y ago"Oracle has to provide a fix" also means that you can tell your boss that you're doing your best and it's up to Oracle now. It's not just about fixing the problem, but about protecting your own career. "No one ever got fired for buying IBM".
- szszrk 2y agoThat's an obvious, typical mechanism. A sad one. Now circle back to the main thread - you invest some multi-million budget yearly to have support, but you get just an excuse. People are expensive, but not "oracle expensive". Plus there are many smaller shops that sell support for opensource databases, I'd you don't want to hire senior people.