Our users both tell us what the software should do and they also do the testing. Where we sometimes fail is when the users say they tested a feature when in fac

Our users both tell us what the software should do and they also do the testing. Where we sometimes fail is when the users say they tested a feature when in fact they assume that the developer did. Of course the developer tests what the wrote, but often a build will go awry and we count on users to verify things.