4 ms·

Facebook Support Ignoring Anything Their LLM Can't Summarize Easily

• taormina 2y ago
  I'm the OP on X, so LMK if you have any questions or want any context!
  • yorwba 2y ago
    Did you try including your account and ad ID like the message tells you to do?
    • taormina 2y ago
      The dropdown immediately below this textbox is where you select all of that. But no, I didn't include it in the text body of the support message.
• deleted 2y ago
  [deleted]
• MattGaiser 2y ago
  This seems even more egregious. You can't even submit a support ticket if the LLM does not deem it worthy.
• soloFU 2y ago
  [flagged]
• Terr_ 2y ago
  This is why it's important that LLMs are implemented as a convenience feature rather than a flow-requirement. The user needs to be able to see what choices are being made via an LLM (e.g. categorization) and fix those choices when they are wrong.