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Hello, I work at Hostinger and I'm really sorry to hear about your experience. Please know that we take situations like this very seriously. Our team has alre

Hello, I work at Hostinger and I'm really sorry to hear about your experience. Please know that we take situations like this very seriously. Our team has already contacted you directly to go through the details and help clarify everything. We want to make sure you feel heard and supported. Thanks for your patience, we’ll do our best to help you.

solardev 2y ago
Can you share any details with the rest of us, without any specifics, so we might be able to better understand your side of the story? Your comment was marked dead, by the way. Your account might be flagged as spam because your most recent few submissions were also dead. Might wanna email HN about that if you want to post here more.
- anenefan 2y ago
  I'll share what's posted at reddit Jellyfish8775 replied to the reddit thread " Hey, we totally understand how stressful this must have been, and we're glad to see your hosting plan is back up and running. That said, we want to clear up a few things. When phishing activity is detected, whether intentional or due to a security breach, we have to take action to protect other users. Suspensions aren’t random, we follow strict security protocols, and while we understand it’s frustrating, keeping the platform secure is a top priority. Also, managed hosting doesn’t mean full security management, server security is a shared responsibility. If an account gets compromised (through weak credentials, outdated software, or vulnerabilities in third-party apps), action needs to be taken on both sides to prevent issues. About data access, when phishing-related suspensions happen, we have to be extra cautious before restoring access. That said, we always work with our customers to resolve these cases properly, as happened in your situation. Again, we’re glad this was sorted out, and if you ever need help tightening security on your server to avoid future issues, just reach out!" I had been politely waiting for the OP to update rather than just repost the above response ... but I guess we could assume they are working hard to sort out their troubles with the 70 sites in regard to however many had been suspended. I dare say organising back up as well if that's also their role.
  - solardev 2y ago
    Thanks for sharing this! I wonder what actually caused the temporary suspension. Was some protocol not followed? Was the OP not sharing all the details? Was it a case of bad bureaucracy who only responded because of the public backlash? There wasn't quite enough info to tell.
    - anenefan 2y ago
      Not that we should speculate since it is the sort of thing where one's proverbial neck is on the chopping block with all access revoked ... 10 minutes or a couple hours could well feel like a lifetime. Resolving problems often take time, possibly only when whomever has been tasked with it begins their next work day. As for accusing replies they received -- probably just the cookie cutter responses when their account went dead from the outwards facing staff at Hostinger. Reviews take time generally. Again this is just speculation on my part. I have observed in the nature of the web, some people expected to be treated like royalty or better ... often way better and not accepting of this day or days but this second, now I demand it. It would not be the first time a; not at this minute, in time, under investigation, not until type response is construed to be hostile, unhelpful, being an utter bast@rd, or worse. Given the reply by Jellyfish8785, their account was compromised. With about 70 sites, it would not be surprising if one or more had an older version of forum or blog software which would allow a scrip kiddie to gain access to one site and from there others. As for suspended domains. In the absence of a reply from abuse or admin @somesite.foo the next usual step is for netizens who've spotted a big issue is to report the site to the domain host as it is (well has been) easy enough to find and file a report.

solardev 2y ago

Can you share any details with the rest of us, without any specifics, so we might be able to better understand your side of the story? Your comment was marked dead, by the way. Your account might be flagged as spam because your most recent few submissions were also dead. Might wanna email HN about that if you want to post here more.

anenefan 2y ago
I'll share what's posted at reddit Jellyfish8775 replied to the reddit thread " Hey, we totally understand how stressful this must have been, and we're glad to see your hosting plan is back up and running. That said, we want to clear up a few things. When phishing activity is detected, whether intentional or due to a security breach, we have to take action to protect other users. Suspensions aren’t random, we follow strict security protocols, and while we understand it’s frustrating, keeping the platform secure is a top priority. Also, managed hosting doesn’t mean full security management, server security is a shared responsibility. If an account gets compromised (through weak credentials, outdated software, or vulnerabilities in third-party apps), action needs to be taken on both sides to prevent issues. About data access, when phishing-related suspensions happen, we have to be extra cautious before restoring access. That said, we always work with our customers to resolve these cases properly, as happened in your situation. Again, we’re glad this was sorted out, and if you ever need help tightening security on your server to avoid future issues, just reach out!" I had been politely waiting for the OP to update rather than just repost the above response ... but I guess we could assume they are working hard to sort out their troubles with the 70 sites in regard to however many had been suspended. I dare say organising back up as well if that's also their role.
- solardev 2y ago
  Thanks for sharing this! I wonder what actually caused the temporary suspension. Was some protocol not followed? Was the OP not sharing all the details? Was it a case of bad bureaucracy who only responded because of the public backlash? There wasn't quite enough info to tell.
  - anenefan 2y ago
    Not that we should speculate since it is the sort of thing where one's proverbial neck is on the chopping block with all access revoked ... 10 minutes or a couple hours could well feel like a lifetime. Resolving problems often take time, possibly only when whomever has been tasked with it begins their next work day. As for accusing replies they received -- probably just the cookie cutter responses when their account went dead from the outwards facing staff at Hostinger. Reviews take time generally. Again this is just speculation on my part. I have observed in the nature of the web, some people expected to be treated like royalty or better ... often way better and not accepting of this day or days but this second, now I demand it. It would not be the first time a; not at this minute, in time, under investigation, not until type response is construed to be hostile, unhelpful, being an utter bast@rd, or worse. Given the reply by Jellyfish8785, their account was compromised. With about 70 sites, it would not be surprising if one or more had an older version of forum or blog software which would allow a scrip kiddie to gain access to one site and from there others. As for suspended domains. In the absence of a reply from abuse or admin @somesite.foo the next usual step is for netizens who've spotted a big issue is to report the site to the domain host as it is (well has been) easy enough to find and file a report.