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Thanks for this. We get the occasional vitriol-lined customer feedback. Intellectually, you have to let it roll off. Emotionally, it's obviously more challen

by crgt 14y ago

Thanks for this. We get the occasional vitriol-lined customer feedback. Intellectually, you have to let it roll off. Emotionally, it's obviously more challenging...

slurgfest 14y ago
Without knowing the details, it's entirely possible that some of that vitriol from customers has real signal value for your business and is ignored at your peril.