I was a telephone customer support for WordPerfect back in the early 90s. Walking through our cubicles, you'd see most of us leaned back in our chair with our e

I was a telephone customer support for WordPerfect back in the early 90s. Walking through our cubicles, you'd see most of us leaned back in our chair with our eyes closed talking people through WordPerfect's menu system to fix their problems. At some point, you just don't need to interact with the software to know what's on the customer's screen.