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"It just shows that no one really understood what they wanted." Then what were the literally room full of formal process and spec documents, meeting reports an

"It just shows that no one really understood what they wanted." Then what were the literally room full of formal process and spec documents, meeting reports and formal agreements (near 100.000 pages) by the analysts on either side for? And how did those not 'solve' the understanding problem? When I go to the garage to have my car serviced, I expect them to understand it way better than I do. When I go to a nice restaurant I expect the cooks to prepare me dishes that taste greater than me writing them out a step-by-step recipe for them to follow. If I hire a senior consultant in even my own domain, I expect them to not just know my niche, but bring tacit knowledge from having worked on these types of solutions across my industry. Expecting somebody to understand something better than me is exactly the reason why I hire senior people in the first place.

throwaway290 2y ago
> Then what were the literally room full of formal process and spec documents, meeting reports and formal agreements (near 100.000 pages) by the analysts on either side for? And how did those not 'solve' the understanding problem? Sure. There are many possible factors (eg. somebody had a shitty idea and a committee of people sabotaged it because they didn't wanted it to succeed, or it was good but committee interests/politics were against it, or it was generally a dysfunctional org) but it's irrelevant so let's pretend people are good and it's the ideal case. There was likely somebody who had a good idea originally. However somebody failed to communicate it. Somebody brought vague vibes to the table with N people and they ended up with N different ideas and could not agree on a specific. It just reiterates the original problem that I described doesn't it?