I doubt it. If anyone has, I have yet to experience it or hear about it. The root causes are rather obvious: 1. Management treat it as a cost centre and try

I doubt it. If anyone has, I have yet to experience it or hear about it. The root causes are rather obvious: 1. Management treat it as a cost centre and try to minimize the cost of running it. 2. Working in a call centre sucks. (I know I did phone support at Toshiba for over 12 months) You feel like a battery hen and the incentives focus on the number of completed calls. 3. The staff in most call centres are way too inexperienced to provide satisfactory assistance.